Who We Are
And why we do what we do.
At Improv we believe passionately in working with our clients to help build their businesses. One of the ways we do this is by ensuring that regardless of your organisations size you have access to our full suite of product features. Additionally, we strive to find that perfect balance between ease of use and functionality. Going that extra mile (or two) to make complex billing processes simple. We make a great billing system. We know it will make your job easier and allow you to focus on growing your business.
Improv Billing is designed to take the guess work out of billing. Just setup customer accounts and the billing system will automatically import metering data, generate invoices, and send notifications and reminders. It will even integrate with your bank and provide automated reconcilliation.
One of the most common questions we are asked is can we have customised invoices? Our answer is Yes, of course! In fact you can customise all communication including invoices, emails, SMS notifications and reports. We also provide templates to get you started so you don't have to create everything from scratch.
You will never be alone. We work proactively with you to help build your business. We believe in making it easy to contact us. And best of all the support is local and skilled. We don't outsource our development and we don't outsource our support.
We have built a CRM to hold all your customer data. The CRM is extendable catering to the specific needs of your business. If you have a specific need for capturing certain data or allowing customers to sign up themselves let us show you how we can do this for you.
We have built our system on a framework which supports multilingual capabilities. Invoices and communication can be delivered to your customers in their preferred language.
The billing system comes with a variety of pre-generated reports. We expect these reports will cover most of your reporting needs. However, if not, reports can be modified, customised and adapted to suit. Using our job engine you can schedule Reports for automatic email delivery. Additionally, our security framework allows jobs to be restricted by role and even exposed to your customers.
We designed Improv billing to be an extensible billing platform. Sure we support utilities such as Electricity, Gas, Water and Telecoms but we are far more than that. Have a subscription based service you want to bill? Then you want to talk to us.
Work From Anywhere
As a cloud based service you and your customers have the ability to access the system from anywhere there is Internet access. Safe in the knowledge the system is routinely backed up and with robust security in place. Our security framework allows finely grain roles to be developed for all your users.
We are continually improving and extending the system based on the feedback from clients like you. As new features are released you instantly have access. We are constantly working with our clients to add features which make their life easier.
We have built a portal specifically for your customers to access all their information. Customer can see their invoices online. Pay their bills and even check their account balance in real time. Additionally, we provide usage reports to the customer and can setup analysis customers with no billing for brokers.
We provide integration with the major banks in Australia (NAB, CBA, ANZ and Westpac). The system supports full automated reconciliation of accounts. We handle all transactions including: Direct debit, direct credit, credit cards and paypal.
Accounting System Integration
We currently provide integration with Xero, the leading cloud based accounting solution. We are in the process of integrating with other leading accounting systems. So talk to us about how we can support your accounting system.
This page only touches on some of the features of the Improv Billing System. We have a lot more to offer. From APIs for external integration through to Executive Dashboards. Talk to us today to see if we are good fit for your business.
We cover a wide range of billing scenarios:
Whether it be electricity, gas, water or telecoms we have utilities covered. The system maintains all your metering assets. Is able to import metering data in various formats. For example NEM12. You can use this data to create bills based on customisable tariffs. The tariff engine is extendable and can support prepaid, postpaid and customer credit scenarios.
We can assist even the smallest embedded network client. Enabling them to quickly and easily establish embedded networks. Without the large overheads and upfront costs. If you require a full end to end service then we can help. Improv partners with one of Austrlias largest metering companies to provide a full service from customer aquisition through to billing and customer support.
Improv integrates seamlessly with solar monitoring solutions, inverters and batteries to enable us to provide custom PPA billing based on energy generated, consumed and exported. We provide custom billing solutions for Solar Consultants, Installers and Engineers to enable them to provide flexible PPA solutions to their customers. Whether commercial or residential.
Our billing platform is soo flexible we can use it in scenarios where you are providing billing services on behalf of other clients. In fact use use our own platform to bill our clients. If you are a large national company providing billing solutions to your clients we have the platform to make your job easier.
The billing system supports the automatic loading of metering data. It also allows clients to refine, customer and extend reports. We also allow our clients to expose reports to their customers. Thus providing brokers with the basis for an analytic type service. Best of all the system can work in a purely analytic mode. You do not need be their energy provider.
Operating a self storage business? Require tools which can automate the process of invoicing, sending reminders and reconciling payments? Want a system which can automate credit card, BPAY, direct debit and direct deposit payments? Want a system which doesn't the earth to establish? Then we have the billing system for you.
Real Estate Agents
Are you a real estate agent in either commercial or residential sales/rentals? In the management of your invoicing, payments, receipts and reminders handled manually? Have tenants which don't speak English? How would you like the invoices and communication to go to them in their preferred language? We can not only help you automate the billing process but also reduce the need for language translation services. All without the large setup costs the big agencies would have spent on their systems.
Still quoting using hand written invoices? Spending time late at night manually reconciling payments? Would you like mobile tools which help you quote on the spot? Would you like invoices sent automatically with emails which link to online payment via credit card? Want to be notified when a customer has made payment? Then talk to us today. We have the tools to get you automated. We can save you the administration headache thus increasing the time you have available to earn money.
What Client’s Say
We are always happy to hear from new clients, old friends and potential team mates. So please use one of the contact methods below to reach us.
Call UsPhone +61 417 590 669
Improv Pty Ltd Brighton East, Vic, Australia